Where are your products made?
Wag and Woof Co. is located in Sydney, Australia.
When will you post my order?
After you've placed an order, please allow 1-4 days for us to process your order before it is shipped. Please refer to our shipping info page for delivery times.
URGENT! I need an order ASAP.
We would love to help, contact us here.
Depending on our current orders and my current work schedule, orders may be able to be fast-tracked.
What does processing time mean?
As all products are hand-made to order, 'processing time' includes the time it takes for us to receive your order, hand-make your items, package them beautifully and get them to the post office.
What does Snap On / Over the Collar mean?
Snap On Bandanas have a snap-button which closes around your dog's neck - this allows for ease of taking off/putting on.
Over the Collar bandanas slide through your dog's collar.
Can I use more than one discount code?
Only 1 discount code may be applied per order.
How do I care for my items?
We recommend hand-washing only for all our items. If your item needs to be machine-washed, we recommend placing it into a laundry bag then hanging to dry. DO NOT tumble dry or bleach.
Help! I need a custom size?
No problem, we would love to help, contact us here.
What's your exchange/refund policy?
Please refer to our returns policy for more information.